How do I get a quote for my project?

You can get a quote by visiting the Request a Quote page, requesting a quote on a product page, phone or email.

Based on a large variance of requirements from project to project, some quotation might require more preparation time.

RFQs can be emailed directly to [email protected].

You will typically receive your quotation within 1-2 business days for most requests. RFQs and complex projects may require more time.

Do you have volume discounts or price breaks?

High quantity orders generally net a lower cost-per-unit on all of our packaging orders. For greater savings for your project, you can consult one of our Product Specialists for a customized strategy based on your business requirements and project goals.

What is the process of getting my packaging made?

We make ordering easy for our customers. While the steps can differ from project to project, our typical process consists of the following stages:

  1. Specification & Project Consultation
  2. Quotation
  3. Sampling and Prototyping
  4. Production
  5. Shipping and Fulfillment

For more information, please get in touch with a Product Specialist.


How do I prepare files for print?

There are many guidelines and recommendations to follow to ensure your packaging graphics are crisp, clean and aligned.

How do I place my artwork on the dieline you provided?

You can check out Elephero’s Step-by-Step Artwork Preparation Guide on how to place your artwork onto our dieline templates.

If you require further assistance or need your artwork designed, you can contact our Product Specialist for more details.


What shipping options do you offer? Is shipping included in my quote?

We offer ground, air and sea shipments depending on the manufacturing origin and destination. With several shipping methods available shipping is generally not included in your quote unless specifically stated.

Can you ship my packaging to multiple destinations?

Yes we can!

Customers often request their shipments be delivered directly to their fulfillment centers, while requesting a smaller quantity to be shipped to their location. We always customize your shipping plan based on your business needs.

Where do you ship to?

All of our products are available to ship both locally and internationally — with limited restrictions. To find out if your country is eligible, please contact one of our Product Specialists.

Not finding the help you need?

+6019 880 6305 • [email protected]
Monday — Friday • 10am to 6pm (MYT)

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